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Does Your Phone System Work For or Against You?

Growing a business is tough enough. You don't need a cumbersome phone system with software to figure out and update, and hardware to install and maintain. You need something that works for you not against you.

In today's fast-paced world, this means a system that is flexible, scalable, customizable, and easy to use.



Learning Series: Small Business Communication



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Going Virtual: The new business normal

Gone are the days when most professionals worked from behind a desk. With laptops, tablets, smart phones, and wireless communications, today's work is about working virtually - from wherever you are and whenever you choose. Working virtually offers all kinds of benefits: it saves money, it's good for the environment, and it offers you and your workers more flexibility.

There are downsides, however. Human nature is essentially about human contact. Frequent communication and social interaction helps to foster trust, minimize misunderstandings, and maximize team spirit. How can you ensure that your business gets the best of both? By leveraging a communication system designed for small business by those who know small business.

Here are the top 5 features to look for in a virtual phone system:

  • Connect From Anywhere, Anytime, With Anyone | Whether it's employees, customers, suppliers, or other important business contacts, a virtual phone system allows a personal cell phone to also serve as a business phone while keeping the two types of calls distinct.
  • Be Professional | While you may be a start-up, micro or small business, it doesn't mean you have to sound small. With professional features such as a custom greeting, unlimited extensions, caller directory by name, conference calling<, and other robust options, you can be sure to make a big impression without a big hassle.
  • Separate Business and Pleasure | On your personal time? No worries. Inbound calls to designated business numbers are pre-announced as such, giving you the option to answer, send to voicemail, or hear the caller's number. Outbound calls can also be programmed to show your caller ID as the business number or your personal number.
  • Keep It Simple | No hardware to install and no complex software to configure. In 4 easy steps, your business is up and communicating: 1) Pick a number, 2) Record your greeting, 3) Designate receiving lines, and - Voila! - 4) Get calls, voicemails, and faxes anywhere!
  • Save Money| Pay for only what you need when you need it. Avoid pricey long-term contract requirements. Look for flexible plan options< that fit your needs. This should include options that range from just starting up, to ramping up, high growth, and knocking the socks off the competition!
Why should you care?

Old, bulky phone systems are going the way of the dinosaur. Today's business must be able to act and react quickly to shifting demands. This requires a communication system that responds quickly and nimbly. If a customer calls with a huge order, do you want to miss the opportunity because you went down the street for a caffe-latte? Of course not. You want to be available anytime from anywhere. Check out The Startup's Guide To Virtual Phone Systems to ensure that your potential new sale doesn't become your competitor's new sale.

Did you know?

...that Grasshopper delivers Virtual PBX that is easy to set up, requires no additional hardware, and includes robust features to help you stay connected from anywhere at any time? How about retrieving voicemails and faxes via email? Founded over a decade ago by two entrepreneurs, Grasshopper has helped over 150,000 individuals to start and grow their own ventures by making it easy to get and stay connected. Flexible plans are tailored to those just starting out – a Pay As You Grow option for $12 per month – as well as a High Growth option for $199 per month, and other levels in between."



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Other Small Business Learning Topics:
Stay Connected | Going Virtual | Go Where Your Business Grows | Think BIG, Sound BIG | It's a Numbers Game

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Note: This information has been compiled by the Knowledge Institute for Small Business Development (KISBD) for educational purposes only in order to convey a general overview of the options and related services available to small businesses in the subject areas introduced. Content is provided on an "as is" basis and is not intended to be an exhaustive representation, nor does it provide advice or create a customer relationship between KISBD and its sponsors, buzgate.org, its affiliates and any other organization named herein, and any reader.

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