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Outsourced Staffing Solutions: Top 10 Questions to Ask

Growing a business today requires working well “with and through others.” This includes the people who work for you, your suppliers, investors, customers and other business relationships. Because you can’t be the one and only interface for all of these exchanges, you want to be sure that your employees share your vision, mission and culture. This is where a staffing agency can help.

Small Business Staffing Solutions Learning Topics:

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How to Choose the Right Staffing Agency

Today’s staffing agency needs to offer your small business a lot more than just someone to call now and then to fill temporary clerical and entry-level positions. To remain competitive you need a partner who knows your business and can support your needs as you grow with access to local and global talent pools.

To avoid going with the wrong staffing agency, here are the top 10 questions to ask in advance:

  1. Is the company a member of the American Staffing Association (ASA)?
    ASA serves as the voice of the U.S. staffing, recruiting and workforce solutions industry. If your staffing agent is not a member, they can’t offer you the related benefits of access to advocacy, research and education as well as high standards of legal, ethical and professional practices.
  2. How long have they been operating?
    Albert Einstein said, “The only source of knowledge is experience.” Make sure your staffing agency has a track record for both.
  3. Do they offer breadth and depth in types of available talent?
    If your business cannot access skills across a broad range of talent areas, you could be missing out on growth opportunities. This includes fast access to professionals in IT, engineering, science, finance and accounting.
  4. Do they understand your business and industry needs?
    Your business is as unique as you are. You want a local relationship with a staffing agent who takes the time to understand you and your staffing needs.
  5. Are they available for a face-to-face meeting?
    Virtual communications are great, yet there is no substitute for interpreting body language and assessing the genuine substance conveyed during a face-to-face business exchange.
  6. How are workers screened and tested?
    If you don’t truly know who you’re bringing on board, you aren’t likely to accomplish their work objectives. A staffing agency must provide thorough and accurate background screening options.
  7. Do they provide Workers' Compensation for employees?
    Temporary employees must be covered under Workers’ Compensation insurance.
  8. What benefits do they provide temporary employees?
    Benefits are a top concern for any worker. If your staffing agency does not provide their talent pool with sufficient benefits, you may not have access to the best talent available.
  9. What other services are available as your business grows?
    As your business scales up, so will your workforce needs. Work with a staffing agency that can offer various levels of outsourced workforce solutions such as project management, global recruiting, payroll services and other Human Resource Management solutions.
  10. How do they deliver ROI for your business needs?
    Your bottom line is directly correlated to the quality of your workforce! Ask your staffing agency how they’re going to work with you to ensure the best return for your staffing investment.
Did you know?

...that Kelly Services® is recognized by Workforce Magazine among the major forces that have shaped employment in the last 80 years? Specializing in a wide range of staffing solutions across an array of skills, experience levels, and multiple industry verticals, Kelly offers access to the right talent at the right time. Through an extensive network of local branches, small businesses serviced by Kelly receive personalized attention and expertise in tapping the best channels for acquiring their specialized talent.

Learn More: Page 1 | 2 | 3 | 4 | 5 | 6 • • • Go to Top of Page

Other Small Business Learning Topics:
4 Drivers Behind Temporary Staffing Trends | Top 10 Benefits to Working with a Staffing Firm | Top 10 Questions to Ask | 7 Ways to Grow Your Business with Temporary Workers | Staffing Solutions | Understanding Your Options

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Note: This information has been compiled by the Knowledge Institute for Small Business Development (KISBD) for educational purposes only in order to convey a general overview of the options and related services available to small businesses in the subject areas introduced. Content is provided on an "as is" basis and is not intended to be an exhaustive representation, nor does it provide advice or create a customer relationship between KISBD and its sponsors,, its affiliates and any other organization named herein, and any reader.

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